Checks if equipment is online and operating correctly in real-time for quicker issue resolution eliminating costly site visits
Trimark Associates, Inc., a leading provider of SCADA, metering, and energy storage technology solutions for the electric power industry, announces that the Trimark Operations Center’s (TOC) advanced alerting system now can continually determine if devices are online and operating correctly. Using Trimark’s proprietary Remote Monitor application, the TOC monitors and checks the status of any device that is being polled by Trimark’s data gateway or SCADA system, such as revenue meters and MET stations. In addition, the system can issue alerts, such as when CAISO loses its connection. This advanced capability with additional logic per system helps to eliminate false-positives and enables the TOC to easily determine if the issue is a telemetry issue or not.
“Now that the TOC can easily distinguish between telemetry errors and device failures – such as broken hardware or rogue devices overloaded with data requests – the TOC can more rapidly diagnose the problem, nailing down the root of the issue and eliminating the need to send someone to site,” stated Tom Short, TOC Director. “When your O&M has your back, you’re a happy camper. And with these new and improved [monitoring] capabilities, the TOC will always have your back.”
The TOC provides comprehensive customer support services to troubleshoot and solve equipment issues, even if Trimark did not install the equipment. TOC’s wide range of PV site O&M services includes preventive maintenance, performance management and analytics, data management services, and more. The TOC team manages over 350 annual service agreement contracts for solar sites throughout the U.S.
Trimark Associates, Inc. (Trimark) delivers industry-leading solutions to allow real-time operational control, enable informed management of power production operations, and ensure regulatory compliance. Trimark’s turnkey products, engineering, and customer support services control, measure, and manage all aspects of power production that utility-scale power producers require to maintain peak business performance